AlderIf something looks wrong
The five things to try before you write to us, and what to say when you do.
- Reload the page properlyCtrl+Shift+R on Windows, Cmd+Shift+R on a Mac. An old copy in your browser explains more of these than anything else.
- Check you publishedA change you made is a draft until you press Publish. Preview shows drafts; the live site does not.
- Try another browser or your phoneIt separates “the website is wrong” from “my browser is having a moment”.
- Check the status of the siteA suspended or past-due site behaves differently, and the dashboard says which it is.
- Write to usTell us the address of the page, what you expected, what happened, and what you were using. That is usually enough to fix it without a second email.